Terms of service
Welcome to Sufaro. By accessing or using our website and purchasing our products, you agree to the following Terms of Service.
Please read these terms carefully before placing an order.
1. About Sufaro
Sufaro is an online jewellery store offering jewellery products directly to customers through our website.
Throughout these Terms, the words “Sufaro,” “we,” “us,” and “our” refer to Sufaro.
The words “you” and “customer” refer to the person accessing our website or purchasing our products.
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
Use the website for fraudulent or unlawful activities
Attempt to interfere with or damage the website
Attempt to gain unauthorized access to our systems
Use our website or content for commercial purposes without permission
Submit false or misleading information when placing an order
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, sizes, materials and other information displayed on our website are accurate.
However, slight differences in colour or appearance may occur due to lighting, photography, screen settings or other factors.
We do not intentionally misrepresent the characteristics or quality of our products. E-commerce rules require product information and advertising to correspond with the actual product offered. �
Consumer Affairs
4. Product Availability
All products are subject to availability.
If a product becomes unavailable after you place an order, we may contact you regarding the available options, including cancellation and refund where applicable.
5. Pricing
All product prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.
We reserve the right to change product prices at any time.
A price change will not affect an order that has already been successfully accepted and confirmed, except where an obvious pricing or technical error has occurred.
Any applicable shipping charges or other compulsory charges will be displayed before checkout is completed.
6. Orders
When you place an order, you are making a request to purchase the selected products.
After receiving your order, we may send an order confirmation through the contact information provided by you.
An order may be cancelled or rejected in limited circumstances, such as:
Product becoming unavailable
Incorrect pricing caused by an obvious technical error
Suspected fraudulent activity
Incomplete or inaccurate customer information
Other circumstances where fulfilment is not reasonably possible
If payment has already been received for an order that we cancel, the applicable refund will be processed.
7. Customer Information
You are responsible for providing accurate information when placing an order, including:
Full name
Correct delivery address
Active phone number
Email address, where applicable
Sufaro is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
8. Shipping and Delivery
Shipping and estimated delivery information is described in our Shipping Policy.
Estimated delivery times are not guaranteed and may be affected by circumstances outside our reasonable control.
Please refer to our Shipping Policy for information regarding delivery delays, failed delivery and RTO orders.
9. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Nothing in these Terms is intended to remove or restrict any consumer rights or remedies available under applicable law.
10. Payments
Payments may be processed through third-party payment providers.
You agree to provide accurate information necessary to complete your order and payment.
Sufaro may use payment providers and logistics partners to process and fulfil orders.
11. Intellectual Property
All content available on the Sufaro website, including but not limited to:
Brand name
Logo
Product images
Graphics
Website design
Text
Product descriptions
Videos
Other original content
is owned by or used by Sufaro with appropriate rights or permission, unless otherwise stated.
You may not reproduce, copy, modify, distribute or commercially use our content without prior written permission.
12. Promotions and Discounts
From time to time, Sufaro may offer promotional codes, discounts, special offers or other promotional campaigns.
Promotions may have specific terms, eligibility requirements, validity periods or usage limits.
Unless expressly stated otherwise, promotional offers cannot be combined.
Sufaro reserves the right to withdraw or modify a promotional offer where permitted by applicable law.
13. Third-Party Services
Our website may use third-party services such as:
Payment providers
Logistics partners
Analytics services
Advertising platforms
Website technology providers
Your use of certain third-party services may also be subject to their own terms and policies.
14. Limitation of Liability
To the extent permitted by applicable law, Sufaro will not be responsible for losses caused by circumstances beyond our reasonable control, including certain courier disruptions, natural events, technical failures or other external events.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
15. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, services or applicable legal requirements.
16. Governing Law
These Terms will be governed by the applicable laws of India.
Any disputes will be subject to the jurisdiction of the appropriate courts/authorities as determined under applicable law.
17. Contact Us
If you have questions about these Terms, please contact:
Sufaro Customer Support
Email: sufarojewells@gmail.com
Please include your order number where relevant.