Shipping policy

At Sufaro, we aim to process and deliver every order safely and efficiently.

1. Order Processing

Orders are generally processed within 1–2 business days after the order is confirmed.

Orders placed on Sundays or public holidays may be processed on the next business day.

Once your order has been shipped, you will receive tracking information when available.

2. Delivery Time

Estimated delivery time is generally:

2–5 business days after dispatch.

Delivery times may vary depending on the destination, courier availability, weather, holidays, remote locations, or other circumstances beyond our control.

We do not guarantee an exact delivery date unless specifically stated at the time of purchase.

3. Shipping Charges

Applicable shipping charges will be displayed during checkout before the order is placed.

Any applicable shipping charges, taxes, or other compulsory charges will be shown as part of the order total.

4. Order Tracking

Once your order is shipped, tracking information will be provided through the available communication channel.

You can use the tracking information to follow your shipment's progress.

5. Delivery Delays

Although we work with our logistics partners to deliver orders within the estimated timeframe, delays can occasionally occur due to:

Weather conditions

Courier network issues

Public holidays

Incorrect or incomplete address information

Remote delivery locations

Operational disruptions

Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact Sufaro Customer Support.

6. Incorrect Address

Please make sure your shipping address, phone number and other delivery details are accurate before placing your order.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-shipment, where applicable.

7. Failed Delivery / RTO

If a shipment cannot be delivered after the courier's delivery attempts and is returned to Sufaro, it may be treated as a Return to Origin (RTO).

If you still wish to receive the order after an RTO, we may contact you to confirm the order and applicable re-shipping charges before sending it again.

8. Damaged Package

If your parcel appears visibly damaged or tampered with when delivered, please document the condition of the package and contact us as soon as possible.

For product damage claims, please refer to our Return & Refund Policy.

9. Contact Us

For shipping-related questions, contact:

Sufaro Customer Support

Email: sufarojewells@gmail.com

Please include your order number when contacting us.