Refund policy

At Sufaro, we want every piece you receive to arrive safely and as described. If there is an issue with your order, we're here to help.

1. 7-Day Return Window

We accept return requests within 7 days of delivery only in cases where the product is:

Damaged or defective

Incorrect/wrong product received

Significantly different from the product ordered or advertised

The return request must be raised within 7 days of delivery.

2. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number

Clear photographs of the product

Clear photographs of the packaging

An unboxing video, where available

We may request additional information if required to verify the issue.

3. Change-of-Mind Returns

We currently do not accept returns simply because a customer has changed their mind, no longer wants the product, or does not like the product after purchase, subject to any rights available under applicable law.

4. Return Approval

Once your request is received, Sufaro will review the information provided.

If the return is approved, we will provide instructions for returning the product.

Products must be returned in their original condition, including the original packaging and any accessories supplied with the order, where applicable.

5. Return Shipping

For an approved return involving a damaged, defective, incorrect, or significantly misdescribed product, Sufaro will bear the applicable return shipping cost.

For any other return that Sufaro agrees to accept, the applicable return shipping cost may be borne by the customer.

6. Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, where applicable.

For COD orders, we may request valid bank-account or UPI details to process the refund.

The time taken for the refund to appear in your account may depend on the payment provider or bank.

7. Exchanges

If the received product is defective, damaged, incorrect, or significantly different from what was ordered, we may offer a replacement or refund, depending on product availability and the circumstances of the case.

8. Non-Returnable Situations

Returns may not be accepted where the issue results from:

Normal wear and tear

Damage caused after delivery by improper use or handling

Failure to follow provided care instructions

Products that have been intentionally damaged or altered

This does not limit any rights or remedies available to you under applicable law.

9. Contact Us

For return or refund requests, please contact:

Sufaro Customer Support

Email: sufarojewells@gmail.com

Please include your order number in your message.